1. Sam's Club Membership is required to purchaseoptical products. 2. However, a membership is not required to see the doctor of optometry. 3. For a list of approved insurance plans, please contact your local Sam's Club. 4. For access to your optical records, please contact the optometrist who provided your exam. 5. To obtain a prescription copyfor spectacles or contact lenses,
Optical & LensFAQ:
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Optical Center
Prescriptions
Ordering
Q&A
Optical Center
Can I get an exam at a Sam's Club Optical Center?
Yes, there are independent doctors of Optometry that practice at many of our Sam's Club Optical Centers and throughout your community.
How do I schedule an eye exam?
Pleasecontact the doctor's office at your local Sam's Club to schedule an eye exam.
If you don't have the doctor's number, contact your club's Optical Center.
How to locate your club
Select your club and locate the Optical Center phone number under the Contacts heading.
What are the hours for the Sam's Club Optical Center?
Monday—Saturday: 10-7pm
Sunday: 12-5pm,Sunday hours may vary by club
Can I use my vision insurance for contacts?
If you would like to use insurance, please visit your local Sam's Club to place an order with one of our associates.
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Prescriptions
Do I need a current prescription from my eye doctor to order contacts?
Yes. You need a current prescription from your eye doctor to order contact lenses. We can get your prescription information in one of two ways:
You can provide us with a copy of your written prescription from your eye doctor, or
We can confirm your prescription information directly with your eye doctor.
Do I still need a prescription if I just want contacts to change my eye color?
Yes, you still need to be fitted for the lenses even if you don't need vision correction. This is because contact lenses are medical devices and wearing them can affect the health of your eyes.
Is a contact lens prescription different than a glasses prescription?
Yes. When you order contact lenses, you must have a current contact lens prescription which specifies the power of the lenses, the size of the lens, the type and brand of lens. See also,How to read a contact lens prescription.
What if my prescription options aren’t listed?
We support a wide range of prescription options online, but if your unique prescription isn't an option, please visit us at your local club where we support a wide range of specialty options.
How does the Federal Law "Fairness to Contact Lens Consumers" Act affect me?
On February 4th, 2004, a Federal Law called the "Fairness To Contact Lens Consumers" act went into effect. This law made it much easier for you to enjoy the savings and convenience of ordering online from Sam's Club Contacts.Learn more about the Federal Law
How to read my prescription?
Here are some terms commonly foundon prescriptions forglasses:
OD: This abbreviation stands for “oculus dexter,” which is “right eye” in Latin.
OS: This abbreviation stands for “oculus sinister,” which is “left eye” in Latin.
Sphere (SPH): Sphere indicates how strong your lenses need to be. This will be accompanied by a plus (+) or minus (-), which indicates whether you’re farsighted or nearsighted.
Cylinder (CYL): Cylinder is the correction for astigmatism. Astigmatism (thanks for asking!) means that the shape of your cornea prevents you from seeing with perfect sharpness. If you have a cylinder included on your contact lens prescription, that usually means you wear toric lenses.
ADD: This is used when you require a prescription for both distance and reading in your glasses or contact lenses. It can be shown as an ADD value with a plus (+) sign with a number or, for certain contact lens brands, a description like "high" or "low." An ADD indicates that you may need progressive or multifocal lenses.
How do I order if I don't have a copy of my prescription?
If you don't have a copy of your prescription, we can confirm your prescription directly with your eye doctor before processing your contact lens order. You will need to provide us with your doctor's name and phone number during checkout.
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Ordering
How do I purchase contacts from Sam's Club?
There are three easy ways to order contacts:
- Online @ www.samsclubcontacts.com
- By Phone 1-800-749-LENS (5367)
- In person,visit a Sam's Club Optical Center
What do I need to order prescription frames or lenses?
If ordering prescription items, you’ll need to have a prescription specific to the item you’ve selected. (A prescription for contact lenses cannot be used for glasses and vice versa.) Here are a few more specifics for each order type:
Prescription glasses or sunglasses: You’ll need a valid eyeglasses prescription (meaning it’s not for contacts, hasn’t expired, and with all values visible) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils and helps us center your prescription correctly in your frames.
If your doctor did not include your PD on your prescription, you can measure it using our online tool in the Sam's Club app. You can also stop by any of our retail stores where our trained associates can measure your pupillary distance (PD).
Where can I review the prescription I uploaded in my order?
The prescription details is shown on the review screen before checkout but once the order is placed, it won't show any details about the Rx details. Once order is placed, there's no way to add or change prescription. Rx orders will not go through unless Rx info has been entered.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (like, one for you and one for your spouse; one pair for distance and one for reading...you get the picture), you will go through the Optical flow for each pair of glasses adding in your unique prescription and lens selection to your cart.
Can I use a Sam's Club gift card to purchase contactsonline?
Not online, butyou can use a gift card in the club to purchase contacts.
Can I use a Sam's gift card for purchasing my eyeglasses?
Yes, you can use a gift card to purchase glasses online or in our clubs.
Can I get reminders when it's time to reorder contacts?
Yes, you can set up reminders when you create your account.
How do I cancel my order?
You can cancel online within the first hour. After that, please wait until the order has been received and return the order following the online return process.Orders placed online cannot be returned at a physical Sam’s Club location. You can alsocontact usto cancel the order,please view our return policy.
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Shipping & Delivery
Can I place an order online and have it shipped to my home?
Absolutely, we will ship the order directly to your door. For orders over $45, shipping is free!
*Due to AR state laws, contact lenses are unavailable to memberswith a shipping address in the state of AR—Arkansas. Clubs in AR are also prohibited fromselling contact lenses or billing your insurance for contact lenses.
Can I place an order online and have it shipped to a Sam's Club location?
At this time, you can order online and have the order shipped directly to your home. If you prefer to pick up at the club, visit the Sam's Club Optical Center and they can place the order for you in just a few minutes.Find a Sam's Club
If I need my contacts fast, can I get express delivery?
Yes, for just a small fee, we can ship your orders to you even faster.
What guarantee does Sam's Club provide on contact lenses purchases?
We will exchange unopened boxes of previously purchased contact lenses if your prescription changes and we'll also replace torn contact lenses within the manufacturers' recommended time frame.
What’s the status of my order?
To check on the status of an order, click the “Track my order” link in your confirmation email.
You can also view your order’s status on your SamsClub.com account.
When can I expect my order?
At Sams club we are offering a same day next week guarantee. If it is outside of that you can check the status of your order by following the below steps.
If you’ve already placed an order, log in to your account and, under the Orders section, view your order status and details. You can also keep tabs on your order’s progress through the “Track My Order” link in your confirmation email. (We’ll send you an email with these details once your order ships.)
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Eyewear & Return Policy
What type of eyeglass and sunglass lenses do you offer?
Diamond Standard, Diamond Thin & Light, Polarized Sunglasses and Transitions, see them online
- Sam’s Club exclusive Diamond Lenses offer the same high quality and value that you would find in clubs.
- Lens styles offer best in class lens technology and are digitally surfaced. All are anti-reflective, scratch resistant, water repellant and smudge proof to keep you seeing clearly all the time!
- Progressive lenses provide a wider field of vision and crisp, clear visual acuity. They are designed with an active lifestyle in mind, easy to adapt and wear!
- Fashion sunglasses are offered in polarized, or prescription polarized all with 100% UV protection and a great selection of colors. Keeps you looking good, and your eyes protected!
- Transitions lenses are a great option for all Members. Lenses change from clear indoors to dark outdoors in seconds! Basic and fashion colors for your every mood!
What is the difference between one focus and multi focus?
One focus lenses offer one correction throughout the entire lens (usually for distance or reading). Multi focus lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses.
How do I know if a frame fits me?
A few rules of thumb:
Your pupils should be near the center of the lens
Lenses shouldn’t extend past the side of your face
Eyebrows should not be inside the glasses
When you smile, your cheeks don’t push the frames up
Frames shouldn’t slide down your nose
Above all, pick what makes you look and feel good! Learn more about finding a good fit. We also have a team of personal opticians ready to help you find the perfect pair at your local club.
If you find a frame you love but it doesn’t fit quite right, the following issues can be fixed with a quick adjustment:
If the frames are too tight or loose behind your ears
The temples are too long or too short
The temples are too tight or loose at the side of your face
The frames are crooked or slide down your face
Our opticians are available to guide you through the adjustment process at one of our retail locations for a free adjustment in-person.
How do I order a replacement of an optical item already purchased online?
If you purchased online, you must place a new order of the same item. If you need to return the original optical item, please usetheonline returns process, and we'll send you a return label via email.
What is Sam's Club Eyewear return policy?
We have a 30-day, hassle-free return or exchange policy for our eyewear. If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of receipt.Orders placed online will need to be returned through the online returns process and cannot be returned at a physical Sam’s Club location.
How do I set up a return or exchange?
If you’re eligible to return your glasses, you can arrange a return on SamsClub.com using the online returns processor please call or chat with us for help. The optical center cannot assist in online returns.
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